Policies

Individual Services

The time and date you select is especially reserved for you. If  for any reason you need to cancel or reschedule your appointment please give at least 24 hours notice, to avoid being charged the full session fee.


Payment Options
We accept Visa, MC, American Express, Discover, and Debit/Bank cards via PayPal over the phone or in person, see payment page please.  Gratuities can be paid in cash or added to the credit card.

Additional Charges for Long Distance Travel and After-Hours Bookings
There is a $25 surcharge for travel outside our standard area, 10 miles from 90049 zip code.

Waiting Fees
We give a 15 minute grace period then charge $25 for every 15 minutes the technician is kept waiting.

If you are not home you will lose that massage, if it was a Groupon or another deal, if you paid cash or credit card you forfeit that massage with no refund. Due to the fact that I am going to your location and another client could have been scheduled in that time slot. No exceptions to this policy. I do take photos of the residence or office as well as a video showing date and time for reference which will be mailed to you upon request.

Note:
Our technicians and trainers can refuse services if there are any contraindications or medical conditions that were not disclosed at time of booking  (example: broken skin or lesions) or if the client exhibits inappropriate conduct.





© TTWS